By Adejuwon Osunnuyi
Following the success of its interactive, auto solution-providing radio show across the country as well as its weekly column in one of the national dailies, Automedics has introduced the first ever Interactive Voice Response (IVR) Service in the country to enable customers get attended to any time of the day.
Automedics Ltd is a well-known value-adding agent to motorists and practitioners of the automotive maintenance/repair industry in Nigeria; especially through its popular live and interactive automobile-solution-providing radio programme.
On daily basis, thousands of motorists in Lagos, Abuja, Ibadan, Ilorin and Abeokuta (these are the cities where the Automedics radio show is broadcast daily or thrice weekly) and auto technicians weekly get help to resolve problems afflicting vehicles in their possession.
Speaking at the media launch of the IVR service in Lagos, the Chief Operating Officer of Automedics, Mr. Gbola Oba said with the introduction of the service which the company is proud to pioneer, various customers who have always complained of not being able to get through during the daily live radio shows can now call any time of the day to get solutions to their vehicles problems.
According to him, there are over 40 well- trained technicians who are on standby to attend to motorists and technicians who need help in respect of the vehicular assets in their custody.
Oba said motorists and technicians could access the IVR service by dialing 01-440-66-66, as the line can accommodate about 140 callers simultaneously.
“In view of the unfortunate fall in the value of the Naira relative to other forex; it’s inevitable that the prices of automobiles will go up. Therefore, this round-the-clock helpline will make motorists maximise value from their vehicular assets.” Oba said.
Speaking further, he said, “With the IVR, there can be no better platform to target adverts (like car loans, vehicle insurance, lubricants and other auto products/services) to automobile-using/dependent end users than this innovative IVR service.”
“Because all the hundreds or thousands of calls to this T1 line, 01-440-66-66 (this is a line that will accommodate 140 callers simultaneously), will be initiated by motorists and mechanics; there can be no better platform to target adverts (like car loans, vehicle insurance, lubricants and other auto products/services) to automobile-using/dependent end users than this innovative IVR service.”
Also speaking at the event, the Chief Executive Officer of Automedics, Kunle Shonaike said aside the IVR, the firm has also launched online platforms, www.automedicsschool.com and www.automedicsshop.com as part of its Change Agenda in the company’s business-model for the benefit of the Nigerian motoring public.
Shonaike said the online platforms are geared toward offering training to prospective candidates who cannot afford to travel from far distances.
According to him, “Because of the magnificent success of our “onshore” automotive mechatronics training institute, that candidates come from all over the nation and some of the neighbouring countries of West Africa for, we have now fully deployed our most popular course (the Auto-Diagnosis course) online. Beneficiaries don’t have to leave their families and cities/countries of residences anymore for two months to undertake the course in our flagship facility in Lagos, Nigeria.
“Both the practical and theory contents of the course can now be undertaken anywhere in the world (insomuch as the online student has occasional access to an auto repair/maintenance workshop).” He said.
Speaking on the www.automedicsshop.com, Shonaike said it was established to make the procurement of genuine auto spares and consumables easy for an average motorist through the online platform as it is done in most advanced countries.
He said while Automedics delivers to customers’ doorsteps in Lagos, it is also planning to extend the door-to-door service to other parts of Nigeria soon.
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